Claim Service Delay Refunds on TFL Tube/Rail, DLR & Emirates Air Line cable cars if more than 15 mins late (30 mins for Overground) at TFL

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If your journey on the TFL Tube or DLR or Emirates AirLine has been delayed by more than 15 minutes or the one on the overground has been delayed by more than 30 minutes you are entitled for a service delay refund.

You can’t claim in the scenarios where the delay was because of

Security alerts
Bad weather
Customer incidents e.g. a person falling ill on a train
Engineering works

Now arguably TFL should refund this money automatically because they keep a track of the service delays, but if only everything was so simple Which means the onus is on you to ensure you claim it back, thankfully the process is fairly simple these days, so here goes :

To apply online, go to the TfL website and log in to your TfL or Oyster account (if you don’t have an account, you’ll need to sign up for free first). Click on ‘Service Delay Refunds’. You’ll be asked to provide your journey info and either your Oyster card or paper ticket details.
To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number). Give them the same information as mentioned above.
National Rail smart cards: Choose ‘paper ticket’ as your ticket type if you use a National Rail smart card and enter your full card number where asked to enter your ticket number.
You can apply for the same even when you pay using Android/Apple Pay or Contactless cards, you need to register the details on your online oyster account and then follow the same process as in the first bullet point above.